ckk44's Privacy Policy

This Privacy Policy ("Policy") applies to all individuals who use ckk44's website and services. When you open an account at ckk44, place a bet, make a deposit, or use any other service, you are considered to have accepted the terms of this Policy.

ckk44 is committed to creating a safe and transparent environment for users in Bangladesh. You can learn more about us on our About Us page. We do not sell or transfer any personal information you provide to third parties.

This Policy may be updated from time to time. Any changes will be announced on the website and will take effect from the date the updated policy is published. We recommend checking this page regularly.

ckk44 collects information from you in two ways — what you provide directly, and what is collected automatically while you use our services.

2.1 What You Provide Directly

• Name and date of birth (for age verification)
• Mobile number and email address
• Password and security question answers
• Payment details for deposits and withdrawals (bKash, Nagad, Rocket account numbers)
• Government-issued ID details for identity verification
• Information you share in support chat or by email

2.2 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Time of website visits, pages viewed, and session duration
• Betting and transaction history
• Information obtained from cookies and similar tracking technologies

Sensitive payment-related information is always stored in encrypted form. We never store full payment card numbers or bank passwords.

ckk44 uses your information only for specific, legitimate and transparent purposes. Below we explain in detail which information is used and why.

3.1 Account Management and Service Delivery

• Account creation and login verification
• Processing deposits and withdrawals
• Determining eligibility for bonuses and promotions
• Calculating VIP level and weekly cashback
• Providing 24/7 live chat and email support

3.2 Security and Fraud Prevention

• Detecting unusual logins or transactions
• Preventing multiple accounts
• Verification required to prevent money laundering
• Confirming age verification (21+ policy)

3.3 Service Improvement

• Improving website performance and user experience
• Analysing user preferences for adding new features and games
• Identifying and resolving technical issues

3.4 Communication and Notifications

• Sending important account updates and security alerts
• Notifications about bonuses and promotions (subject to your consent)
• Sending OTPs and verification codes

ckk44 uses cookies and similar technologies to ensure website functionality and improve your experience. Cookies are small text files stored on your device.

4.1 Types of Cookies

• Essential cookies: Maintaining login sessions and ensuring security — the site cannot function properly without these.
• Performance cookies: To understand which parts of the site are being used and how much.
• Preference cookies: To remember language and other personal preferences.

You can disable cookies through your browser settings. However, disabling essential cookies may limit certain site functions, including login and payment operations.

ckk44 never sells your personal information. However, for operational purposes, limited information may be shared in specific cases:

• Payment processors: Necessary information is shared with bKash, Nagad and Rocket to complete transactions. Each of these payment services has its own privacy policy.
• Technology service providers: Limited information may be shared with trusted partner companies for server hosting, cybersecurity and technical support. These companies are required to use the information only for the designated purpose.
• Game providers: Game studios including Pragmatic Play, Evolution and JILI may receive the minimum information necessary to ensure fair gameplay.
• Legal obligations: Information may be disclosed to comply with court orders or lawful requests from government authorities.

ckk44 follows industry-standard technical and administrative measures to protect your information. Security is central to our service.

6.1 Technical Security

• SSL (Secure Socket Layer) encryption — all data transfers are secured
• Password hashing — stored passwords cannot be read by anyone
• Two-factor authentication option
• Regular security audits and vulnerability assessments
• Automated monitoring to detect suspicious activity

6.2 Administrative Security

• Data access restricted to authorised staff only
• Regular data protection training for staff
• Logging of data access events
• Internal security policies and procedures

However, no method of data transfer or storage over the internet is 100% secure. We strive to ensure the highest level of protection, but absolute security cannot be guaranteed.

ckk44 retains your information only for as long as necessary. The retention period depends on the type and purpose of the information.

• Account information: For as long as the account is active and for the legally required period after it is closed.
• Financial transaction records: For several years after account closure — to meet fraud investigation and regulatory requirements.
• Support conversations: For a limited period after the issue is resolved.
• Marketing preferences: Until you withdraw your consent.
• Cookie data: According to each cookie's own expiry, typically until the end of a session or a maximum of a few months.

After your account is closed, your personal information will not be used for advertising or marketing purposes.

If you have an account at ckk44, you have several rights over your own information. Contact our support team to exercise these rights.

8.1 Right of Access and Correction

You may request a copy of the information we hold about you. If any information is incorrect or incomplete, you may request a correction.

8.2 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, complete deletion may not always be possible for financial transaction records or information required to meet legal obligations.

8.3 Objection to Processing

You may withdraw your consent to receive marketing communications at any time. This will not affect the lawfulness of any processing carried out before the withdrawal.

8.4 Responsible Gaming and Self-Regulation

In addition to managing your account information, under our Responsible Gaming Policy you can also set your own deposit limits or temporarily suspend your account.

ckk44's services are for individuals aged 21 or older only. We do not knowingly collect information from anyone under the age of 21.

Age verification is mandatory at registration. If we find that a minor has opened an account using false information, that account and all related data will be deleted immediately and any transactions will be cancelled.

If a parent or guardian believes their child is using this site, please contact our support team directly.

ckk44 may update this Privacy Policy periodically — due to changes in services, technological developments or legal requirements. You will be notified on the website or by email before any significant changes are made.

Continuing to use the service after a change means you have accepted the new policy. The latest version of this policy will always be available on this page, and the date of the update will be shown at the top of the page.

If you have any questions about this policy or our data protection practices, please contact us. It is also important to read our Terms and Conditions — detailed rules on account use, betting and payments are set out there.

If you have questions about this Privacy Policy, requests for data access, or complaints, please contact us directly. Our support team provides assistance in both Bengali and English, 24/7.

We generally aim to respond to requests as quickly as possible after receiving them. If identity verification is needed, additional information may be requested.

For general questions, visit our FAQ section — you will find answers to many questions about accounts, payments and gaming there.